WhatsApp Verification Policy

Last Updated: 4 June 2025

Overview

When you register a business account on Mangga.app, we offer WhatsApp as an option for phone number verification to enhance security and prevent fraud. This service complies with WhatsApp Business Messaging Policy requirements and provides you with full control over your verification preferences.

WhatsApp Business Profile Information

As required by WhatsApp's Business Messaging Policy, we maintain a complete WhatsApp Business Profile that includes all mandatory customer support contact information. Our WhatsApp Business Profile contains the following verified fields:

Live Business Profile Fields

  • Business Name: Mangga Ltd (verified and displayed to users)
  • Verified Checkmark: Meta-verified business status (if applicable)
  • Website URL: https://mangga.app (verified and clickable)
  • Business Phone Number: +44 07897 068640 (verified customer support contact)
  • Business Address: 195-197 Wood Street, Suite RA01, London E17 3NU, United Kingdom
  • Business Description: Business directory platform with phone verification services
  • Business Category: Technology/Business Services
  • Support Email: support@mangga.app (displayed for customer support)

Transparency Commitment: This complete profile ensures users know exactly who they're communicating with and have multiple ways to contact our customer support team.

Message Templates and Delivery

WhatsApp-Approved Templates

Our verification process uses only Meta-approved message templates to ensure compliance and reliability:

  • Template Approval: All verification code messages are sent using WhatsApp-approved templates that have been reviewed and approved by Meta before deployment
  • Single Send Policy: We send each approved template only once per verification attempt to avoid sending messages outside the 24-hour messaging window
  • Template Compliance: All templates strictly adhere to WhatsApp's content and formatting guidelines
  • No Promotional Content: Our templates contain only verification codes and essential security information

Automated Resend and Human Escalation

While we automate the "resend code" functionality within the 24-hour window for user convenience, we provide comprehensive human escalation options:

Escalation When Automation Is Used

  • Automated Resend: Available within 24 hours of initial verification attempt
  • Human Agent Escalation: Available during business hours via phone (+44 07897 068640)
  • Email Escalation: support@mangga.app for verification issues (8-hour response time)
  • Phone Escalation: Direct phone support for immediate assistance with verification problems
  • Alternative Methods: Human agents can switch you to SMS verification if WhatsApp fails

Important: If automated resend fails or you experience any issues, our human support team is available to assist you immediately.

Explicit Consent Required

WhatsApp verification requires your explicit opt-in consent before we can send any messages to your phone number:

  • You must voluntarily provide your mobile phone number
  • You must explicitly confirm you wish to receive verification messages from us via WhatsApp
  • Alternative verification methods (SMS) are always available
  • You can withdraw consent and switch to SMS verification at any time

WhatsApp Usage Restrictions and Content Policy

Verification-Only Communication

Our WhatsApp communication is strictly limited to phone number verification purposes:

What We Send

  • Single Verification Code: We only send one system-generated verification code via WhatsApp per attempt
  • No Promotional Content: We will never send marketing, promotional, or any other commercial content
  • No Forwarding: We do not forward any user's messages to other users
  • No Automated Conversations: We do not engage in any automated conversations beyond sending the single verification code

What We Never Send

  • Marketing Messages: No promotional, marketing, or advertising content
  • Disallowed Content: No hate speech, illegal goods/services, adult content, or impersonation
  • Sensitive Data Requests: We will never ask for payment card numbers, Social Security/NI numbers, or other sensitive identifiers
  • Fraudulent Content: No misleading, deceptive, or fraudulent information

Rate Limiting and Misuse Prevention

  • Automatic Blocking: If you request a new verification code more than 5 times in an hour, we automatically block further WhatsApp sends to prevent misuse
  • Fraud Prevention: Rate limiting helps protect against automated attacks and ensures service availability
  • Alternative Support: If blocked, you can contact our support team for assistance via email or phone
  • Reset Period: Rate limits reset after one hour, or can be manually reset by our support team

Additional Help and Support Channels

Important: We do not engage in extended conversations on WhatsApp. If you need additional help beyond receiving your verification code, please use our dedicated support channels:

  • Email Support: support@mangga.app for detailed assistance
  • Phone Support: +44 07897 068640 for immediate help
  • Web Support: Contact form available on our website
  • Alternative Verification: SMS verification available if WhatsApp fails

Data Collection and Usage

What We Collect

  • Phone number: Used solely for verification purposes
  • Verification timestamp and status: To track verification completion
  • Opt-in consent record and date: For compliance and audit purposes
  • IP address and user agent: For security audit and fraud prevention

How We Use Your Data

  • Phone numbers are used exclusively for identity verification and account security
  • Verification codes are temporary and automatically deleted after 24 hours
  • We do not store WhatsApp conversation data or message content
  • We do not use your phone number for marketing communications via WhatsApp
  • Data is not used for any purpose other than supporting the verification process

Data Sharing and Third-Party Services

Your phone number is shared with the following services solely for verification message delivery:

  • WhatsApp/Meta: For delivering verification codes via WhatsApp
  • Twilio: Our secure WhatsApp Business API provider

We do not share your phone number with any third parties for marketing or other purposes. No conversation data is shared with any third parties.

Your Rights and Opt-out Options

You have complete control over your WhatsApp verification preferences:

  • Choose Alternative Methods: You can select SMS verification at any time
  • Data Deletion: Request deletion of all verification data by contacting support@mangga.app
  • Opt-out Process: You can opt-out of WhatsApp verification before or during the process
  • Immediate Discontinuation: We will honor all requests to discontinue WhatsApp communications immediately
  • Data Access: You have the right to access, correct, or delete your verification data

Data Retention and Security

Retention Periods

  • Verification codes: Automatically deleted after 24 hours
  • Phone verification status: Retained for security and fraud prevention purposes
  • Consent records: Retained for compliance and audit purposes

Security Measures

  • All data is secured with industry-standard encryption and access controls
  • Data deletion requests are processed within 30 days
  • Regular security audits and compliance monitoring

Support and Escalation

If you experience any issues with WhatsApp verification or have questions about this policy, we provide multiple support channels:

  • Email support: support@mangga.app (8-hour response time during business hours)
  • Phone support: +44 07897 068640
  • Web support: Available through our website contact form
  • Business address: 195-197 Wood Street, Suite RA01, London E17 3NU, United Kingdom

WhatsApp Business Policy Compliance

Our WhatsApp verification service is designed to fully comply with WhatsApp's Business Messaging Policy and Terms of Service. We maintain strict adherence to all requirements:

Message Content and Delivery Compliance

Template and Delivery Standards

  • Meta-Approved Templates: All verification messages use WhatsApp-approved templates reviewed by Meta
  • Single Send Policy: Each template sent only once per attempt to respect 24-hour messaging windows
  • Verification-Only Content: Messages contain only verification codes and essential security information
  • No Promotional Content: Zero marketing, promotional, or commercial messages via WhatsApp

Content Restrictions Compliance

  • No Disallowed Content: Zero tolerance for hate speech, illegal goods, adult content, or impersonation
  • No Sensitive Data Requests: Never request payment details, Social Security/NI numbers, or sensitive identifiers
  • No Message Forwarding: User messages are never forwarded to other users
  • No Automated Conversations: No chatbots or automated responses beyond single verification code delivery

Business Profile Compliance

  • Complete Business Profile: All required fields populated with verified business information
  • Customer Support Information: Phone, email, and address clearly displayed for user contact
  • Verified Business Identity: Users can clearly identify who they're communicating with
  • Transparent Contact Options: Multiple escalation channels available beyond WhatsApp

User Protection and Rights

  • Explicit Consent Required: WhatsApp verification only with clear user opt-in
  • Alternative Methods Available: SMS verification always available as alternative
  • Rate Limiting Protection: Automatic blocking after 5 attempts per hour prevents misuse
  • Human Escalation Available: Phone and email support for verification issues
  • Immediate Opt-out: Users can switch to SMS verification at any time

Regulatory Compliance

This WhatsApp verification service complies with:

  • WhatsApp Business Messaging Policy: Full compliance with Meta's business messaging requirements
  • WhatsApp Business Terms of Service: Adherence to all platform terms and conditions
  • General Data Protection Regulation (GDPR): Complete data protection compliance
  • UK Data Protection Act 2018: Full UK data protection law compliance
  • Mangga.app Privacy Policy and Terms of Service: Integration with our comprehensive legal framework

Related Policies and Information

This WhatsApp Verification Policy should be read in conjunction with our other policies and business information:

Policy Updates

We may update this WhatsApp Verification Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of WhatsApp verification after such changes constitutes your acceptance of the updated policy.

Contact Information

If you have any questions about this WhatsApp Verification Policy or need assistance with verification, please contact us:

Mangga Ltd

Address: 195-197 Wood Street, Suite RA01

City: London E17 3NU, United Kingdom

Phone: +44 07897 068640

General Support: support@mangga.app

Billing Inquiries: billing@mangga.app

General Information: info@mangga.app

Business hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
Support response time: Within 8 hours during business hours
Company registration details available upon request