Terms of Service

1. Acceptance of Terms

Welcome to Mangga.app, a business directory platform featuring AI-powered image generation, subscription services, and business-customer connection facilitation. These Terms of Service ("Terms") govern your access to and use of Mangga.app's website, mobile applications, AI image generation services, subscription plans, and all related features and content (collectively, the "Services").

By accessing or using our Services, creating an account, subscribing to our services, or using our AI image generation features, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

Important Notice: Our Services include AI-generated content and facilitate connections between businesses and customers. Please read these Terms carefully, particularly the sections on AI-generated content disclaimers, platform role limitations, and liability restrictions.

2. Changes to Terms

We may modify these Terms at any time. If we make changes, we will provide notice of such changes, such as by sending an email notification, providing notice through our Services, or updating the "Last Updated" date at the beginning of these Terms. Your continued use of our Services following notification of changes will constitute your acceptance of such changes. If you do not agree to any modified terms, you must stop using the Services.

3. Related Policies and Information

These Terms of Service should be read in conjunction with our other policies and business information:

• Privacy Policy - Information about how we collect, use, and disclose your data
• WhatsApp Verification Policy - Specific terms for WhatsApp phone verification services
• Business Information - Official company details, contact information, and registration
• Frequently Asked Questions - Common questions and detailed explanations about our platform and policies

4. Phone Verification Services

Mangga.app offers multiple phone verification methods, including WhatsApp Business API, to ensure account security and prevent fraudulent business listings.

WhatsApp Verification

• Optional service for business account verification
• Requires explicit consent before use
• Alternative verification methods (SMS) always available
• Governed by WhatsApp Business Terms of Service and our WhatsApp Verification Policy

User Responsibilities for Phone Verification

• Provide accurate phone number information
• Ensure you have access to the phone number provided
• Comply with WhatsApp's terms of service when using WhatsApp verification
• Do not abuse or attempt to circumvent verification systems
• Respect the opt-in consent requirements for WhatsApp verification

Service Limitations

• Verification codes expire after 10 minutes
• Limited verification attempts per phone number per day
• Service availability subject to WhatsApp/Twilio uptime
• Alternative verification methods provided if WhatsApp unavailable
• We may limit or suspend verification services for abuse or policy violations

Data Processing for Verification

• Phone verification data is processed in accordance with our Privacy Policy
• Verification codes are temporary and automatically deleted after 24 hours
• Phone verification status is retained for security and fraud prevention purposes
• You can request deletion of verification data by contacting support@mangga.app

Support and Escalation for Verification

We provide multiple escalation paths for verification issues as required by WhatsApp Business Policy:

• Email support: support@mangga.app (8-hour response time during business hours)
• Phone support: +44 07897 068640
• Web support: Available through our website contact form
• Human agent transfer: Available during business hours

5. AI Image Generation and Intellectual Property

Mangga.app provides AI-powered image generation services through third-party AI image generation providers to help businesses create promotional content for their listings and stories.

AI-Generated Content Ownership and Rights

• User Ownership: You retain commercial rights to images generated privately through your paid subscription
• Private Generation: Images are generated through our paid AI service subscriptions, ensuring private ownership
• Commercial Use: You may use generated images for business promotion, marketing, and commercial purposes
• No Resale Rights: You may not resell, redistribute, or license generated images as standalone products
• Platform License: You grant us a limited license to display generated images within our Services

Critical AI Content Disclaimers

AI Service Limitations and Dependencies

• Third-Party Dependency: AI image generation depends on third-party AI service provider availability
• Generation Limits: Usage limited by your subscription tier (Silver: 5 tries, Gold: 100 tries, etc.)
• No Uptime Guarantees: We cannot guarantee continuous availability of AI generation services
• Quality Variations: Image quality and accuracy may vary based on prompts and AI model capabilities
• Content Moderation: We reserve the right to remove generated content that violates our policies
• Model Updates: AI models may be updated or changed, potentially affecting generation results

User Responsibilities for AI Content

• Ensure generated images are appropriate for your business and target audience
• Provide clear disclaimers that images are AI-generated when required by law or good practice
• Do not use generated images to misrepresent your services or capabilities
• Comply with applicable advertising standards and consumer protection laws
• Respect intellectual property rights and do not generate images that infringe third-party rights

6. Platform Role and Service Limitations

What We Do NOT Guarantee

• Service Quality: We do not guarantee the quality, accuracy, or delivery of services provided by businesses
• Business Credentials: We do not verify professional qualifications, licenses, or certifications
• Booking Confirmations: Businesses may not respond to booking enquiries or may decline bookings
• Pricing Accuracy: Advertised prices and discounts are determined and managed by individual businesses
• Service Availability: Business hours, service availability, and scheduling are managed by individual businesses
• Response Times: We cannot guarantee business response times to customer enquiries
• Dispute Resolution: We do not mediate disputes between customers and businesses

Business Verification Scope

Our verification process has specific limitations:

Customer Responsibility and Due Diligence

Important: Customers are responsible for conducting their own due diligence when selecting service providers:

• Verify business credentials, qualifications, and licenses independently
• Check insurance coverage and liability protection as needed
• Confirm service details, pricing, and availability directly with the business
• Read reviews and seek references from other customers
• Understand that AI-generated images are promotional materials, not service documentation
• Report any concerns about business conduct to support@mangga.app

7. User Accounts

To use certain features of our Services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

You may delete your account at any time. Upon account deletion, we will remove your personal information from our active databases, though some information may be retained in our backup systems for a limited period as described in our Privacy Policy.

8. Subscription and Payment Terms

Mangga.app offers subscription-based services with different tiers (Silver, Gold, Platinum, Diamond) providing varying levels of access to features, story limits, and AI image generation capabilities.

Subscription Tiers and Billing

• Silver (Free): Basic features with limited story creation and AI generation
• Gold, Platinum, Diamond: Paid tiers with enhanced features and higher limits
• Billing Cycles: Monthly or annual billing options available
• Payment Processing: All payments processed securely through Stripe
• Automatic Renewal: Subscriptions automatically renew unless cancelled

Payment Terms and Responsibilities

• You must provide accurate and complete payment information
• You authorize us to charge your payment method for all applicable fees
• You are responsible for maintaining valid payment information
• Failed payments may result in service suspension or downgrade to free tier
• All fees are non-refundable except as specifically stated in our refund policy

Refund Policy and Consumer Rights

Service Issues and Technical Refunds

• Technical Issues: Refunds available for significant service failures or technical problems
• AI Service Outages: Extended generation limits or partial refunds for prolonged AI service unavailability
• Platform Downtime: Service credits or refunds for extended platform unavailability
• Qualification Requirements: Must demonstrate reasonable attempts to use the service

Subscription Changes and Cancellation

• Upgrades: Take effect immediately with pro-rata billing adjustments
• Downgrades: Take effect at the next billing cycle
• Cancellation: Can be done anytime through account settings or by contacting support
• End of Service: Access continues until the end of the current billing period
• Data Retention: Account data retained according to our Privacy Policy

7. User Content and Conduct

Our Services allow you to create, upload, and share content. You retain ownership of any intellectual property rights that you hold in that content. By uploading content to our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute it in any media.

You agree not to use our Services to:

• Engage in any illegal activity
• Create, upload, or distribute sexual, pornographic, or adult content
• Engage in prostitution or related services
• Create illegal images or text
• Promote or incite violence, terrorism, or harm to others
• Distribute hate speech or content that promotes discrimination
• Infringe or violate the intellectual property rights or any other rights of others
• Transmit any viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our Services or systems
• Interfere with or disrupt the integrity or performance of our Services

Mangga.app reserves the right to remove any content that violates these Terms or that we determine, in our sole discretion, is harmful, offensive, or otherwise inappropriate. We may delete any images generated through our Services if they are deemed harmful, offensive, or in violation of these Terms.

8. Communications

By creating an account, you consent to receive electronic communications from Mangga.app related to your account and use of our Services. These communications may include notices about your account, changes to our Services, and information concerning or related to our Services.

We may also send you promotional emails with information about new features, products, or services. You cannot opt out of service-related communications (such as account verification, purchase confirmations, technical and security notices) as these are required for the proper functioning and administration of your account. However, you can opt out of promotional communications by following the unsubscribe instructions provided in those communications.

9. Intellectual Property Rights

The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Mangga.app, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

12. Service Availability and Third-Party Dependencies

Our Services depend on various third-party providers and external systems. We make no guarantees regarding service availability, uptime, or continuous operation.

Third-Party Service Dependencies

• AI Image Generation: Dependent on third-party AI service provider availability and performance
• Payment Processing: Dependent on third-party payment infrastructure providers
• Communication Services: Dependent on SMS, WhatsApp, and email service providers
• Infrastructure: Dependent on database, hosting, and cloud service providers
• Internet Connectivity: Dependent on global internet infrastructure and CDN networks

Force Majeure and External Factors

We are not liable for service interruptions caused by factors beyond our reasonable control, including:

• Third-party service outages or technical failures
• Internet infrastructure problems or cyber attacks
• Natural disasters, pandemics, or other force majeure events
• Government actions, regulatory changes, or legal restrictions
• Power outages, network failures, or hardware malfunctions

13. Comprehensive Disclaimer of Warranties

General Service Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY: No warranty that Services will meet your specific business needs
• FITNESS FOR PURPOSE: No warranty that Services are suitable for your particular use case
• NON-INFRINGEMENT: No warranty that use of Services will not infringe third-party rights
• ACCURACY: No warranty regarding accuracy of business listings, AI-generated content, or user-provided information
• COMPLETENESS: No warranty that Services will be error-free, complete, or continuously available

AI-Generated Content Disclaimers

WE SPECIFICALLY DISCLAIM ALL WARRANTIES REGARDING AI-GENERATED CONTENT:

• ACCURACY: AI-generated images may not accurately represent actual services or facilities
• APPROPRIATENESS: Generated content may not be suitable for all business types or audiences
• INTELLECTUAL PROPERTY: No warranty that generated content does not infringe third-party rights
• COMMERCIAL VIABILITY: No warranty that generated content will be effective for marketing purposes
• TECHNICAL QUALITY: No warranty regarding image resolution, quality, or technical specifications

Business Directory and Connection Disclaimers

WE DISCLAIM ALL WARRANTIES REGARDING BUSINESS LISTINGS AND CUSTOMER-BUSINESS INTERACTIONS:

• BUSINESS VERIFICATION: No warranty regarding business credentials, qualifications, or legitimacy
• SERVICE QUALITY: No warranty regarding quality of services provided by listed businesses
• TRANSACTION OUTCOMES: No warranty regarding successful completion of bookings or transactions
• BUSINESS CONDUCT: No warranty regarding professional conduct or ethical behavior of businesses
• PRICING ACCURACY: No warranty regarding accuracy of advertised prices or discount availability

Consumer Rights Preservation

14. Limitation of Liability

Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANGGA.APP, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

• INDIRECT DAMAGES: Loss of profits, revenue, data, or business opportunities
• CONSEQUENTIAL DAMAGES: Damages resulting from your use or inability to use the Services
• INCIDENTAL DAMAGES: Costs of substitute services or alternative arrangements
• PUNITIVE DAMAGES: Exemplary or punitive damages regardless of legal theory
• BUSINESS LOSSES: Lost customers, reputation damage, or business interruption

Monetary Liability Caps

WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES SHALL NOT EXCEED:

• Paid Subscribers: The amount you paid to us in the 12 months preceding the claim
• Free Users: £100 (one hundred pounds sterling)
• Multiple Claims: Aggregate liability across all claims shall not exceed the above limits

Specific Service Limitations

• AI Generation Failures: Liability limited to service credits or subscription refunds
• Business Directory Issues: No liability for business conduct, service quality, or transaction disputes
• Third-Party Services: No liability for failures of payment processors, AI providers, communication services, or other third-party providers
• Data Loss: Liability limited to data restoration efforts; maintain your own backups
• Security Breaches: Liability limited to notification and remediation efforts

Consumer Rights and Statutory Protections

15. Indemnification

You agree to defend, indemnify, and hold harmless Mangga.app, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or applicable laws
• Your use or misuse of the Services
• Your business content, listings, or AI-generated materials
• Your interactions with other users or customers
• Your breach of any third-party rights, including intellectual property rights
• Any false or misleading information you provide
• Your violation of any privacy or data protection laws

16. Dispute Resolution and Governing Law

We are committed to resolving disputes fairly and efficiently through multiple channels, respecting your consumer rights under applicable law.

Internal Dispute Resolution

Alternative Dispute Resolution (ADR)

For disputes that cannot be resolved internally, we support alternative dispute resolution:

• Mediation: Voluntary mediation through accredited mediation services
• Online Dispute Resolution: EU ODR platform for EU consumers (ec.europa.eu/consumers/odr)
• Consumer Protection Agencies: Trading Standards, Citizens Advice, or equivalent bodies
• Industry Ombudsman: Relevant industry ombudsman services where applicable

Governing Law and Jurisdiction

• Governing Law: These Terms are governed by the laws of England and Wales
• Consumer Rights: Nothing affects your statutory rights under consumer protection laws
• Jurisdiction: Courts of England and Wales have exclusive jurisdiction
• Consumer Exception: EU consumers may bring proceedings in their country of residence
• Small Claims: Small claims court available for monetary disputes under £10,000

Limitation Period for Claims

• General Claims: Must be brought within 6 years of the cause of action arising
• Consumer Claims: Subject to applicable consumer protection limitation periods
• AI Content Claims: Must be brought within 2 years of content generation
• Subscription Claims: Must be brought within 2 years of the disputed charge

Class Action and Collective Proceedings

17. Termination

We may terminate or suspend your account and access to the Services for various reasons, including breach of these Terms, fraudulent activity, or violation of applicable laws.

Grounds for Termination

• Terms Violation: Breach of any provision of these Terms
• Illegal Activity: Use of Services for illegal purposes
• Fraudulent Conduct: Fraudulent accounts, payments, or business listings
• Abuse of Services: Misuse of AI generation, verification systems, or platform features
• Non-Payment: Failure to pay subscription fees or chargebacks
• Harmful Content: Creation or distribution of harmful, offensive, or inappropriate content

Termination Process and Effects

• Notice: We will provide reasonable notice except for serious violations
• Data Access: You may export your data before termination takes effect
• Refunds: Refunds handled according to our refund policy and consumer rights
• Content Removal: Your business listings and generated content will be removed
• Account Recovery: Appeal process available for disputed terminations

Your Right to Terminate

• You may terminate your account at any time through account settings
• Subscription cancellations take effect at the end of the current billing period
• Data deletion requests processed according to our Privacy Policy
• Consumer rights regarding cancellation and refunds remain in effect

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be struck from these Terms, and the remaining provisions shall remain in full force and effect. We will make reasonable efforts to replace any invalid provision with a valid provision that achieves the same purpose.

19. Entire Agreement

These Terms of Service, together with the following documents, constitute the entire agreement between you and Mangga.app regarding your use of the Services:

• Privacy Policy - Data collection, use, and protection
• WhatsApp Verification Policy - Specific terms for WhatsApp verification services
• Business Information - Official company details and contact information
• Frequently Asked Questions - Common questions and detailed explanations
• Cookie Policy - Information about our use of cookies and tracking technologies

These documents supersede all prior and contemporaneous written or oral agreements between you and Mangga.app. Any modifications to these Terms must be in writing and signed by both parties, except as provided in the "Changes to Terms" section above.

20. Contact Us

If you have any questions about these Terms, please contact us: